Covid 19 Business Battle Plan

My first book, The Ten Principles Behind Great Customer Experiences, won the CMI’s Management Book of the Year, becoming the only book on its topic to win a major award.

As a subject matter expert in customer experience, I’ve been cited by the world’s top research firms and given keynote addresses at every kind of organization imaginable. I am also a Senior Visiting Fellow at Cass Business School, London.

I’m the co-founder and CEO of Methodical, a boutique customer experience and strategy consultancy. We do great work for discerning clients who appreciate our deep expertise, work ethic and straightforwardness.

My second book The Grid, introduced a simple yet powerful model that shows all the factors behind business success on a single page. Recently published by Random House, it was shortlisted for 2019’s Management Book of the Year.